Apple users, your mobile tickets are getting more secure. Here's what you need to know:
What's Changing
Your mobile tickets now include account binding—a security feature that links your tickets to your Apple Account, similar to how Apple Pay protects your payment cards.
This change prevents unauthorized ticket sharing and protects against fraud while keeping the same easy entry experience you're used to.
You will no longer see a qr code within your mobile ticket. Our mobile tickets will all be tapped to scan. All you will need is to show the back of the phone to the ticket scanner for your ticket to scan to enter the game you are attending.
What You Need to Know
Your Maine Tickets account will now be permanently bound to your Apple account.
- Each person who downloads a ticket to their device must have their own Maine Tickets account.
- ALWAYS use the official ticket transfer feature in your Maine Tickets account.
- NEVER share your Maine Tickets login with anyone not using your Apple device.
- NEVER forward a "download to wallet" email as a way of sharing tickets with others.
- To set up account binding, sign in to your Maine Tickets account and add one ticket (do not select "add all") to your wallet. Follow the Apple verification prompt. Your accounts are now bound. Feel free to use the transfer feature to share your tickets with others.
How It Works
First Time Setup: When you add your first mobile ticket to Apple Wallet, Apple will ask you to verify your Apple Account using Face ID, Touch ID, or your password. This one-time step creates a secure connection between your Maine Tickets account and your Apple Account.
Future Tickets: All future tickets from Maine Tickets will automatically link to your Apple Account—no additional setup needed.
At the Gate: You will no longer have a qr code on your mobile ticket. Tap the back of your phone at the scanner to be scanned into the event.
Sharing Tickets with Family and Friends
You can no longer forward "Add to Wallet" emails to share tickets. Do not share your Maine Tickets login info to share tickets with others either. Instead, use the official transfer feature in your Maine Tickets account.
For Groups and Families: Each person who downloads a ticket to their device must have their own Maine Tickets account. The person who bought the tickets should download theirs to their Apple Wallet. This person then transfers tickets to other group members through the official process.
What to Look For
Ready to Scan: Look for "Hold near reader" on your pass in Apple Wallet—this means your ticket is properly linked and ready to use.
Need Help? If you don't see this icon or your ticket shows as disabled, contact the Black Bear Ticket Office at 207-581-2327.
